Refund and Cancellation Policy

A. Duplicate payment

If a customer is charged more than once for the same purchase, the verified duplicate amount will be refunded.

B. Payment successful but course not activated

If payment is successful but course access is not activated because of a technical issue, contact support. We will first try to activate the purchased service. If the service cannot reasonably be provided, we will process an appropriate refund.

C. Failed transaction but amount debited

Some failed or pending transactions are reversed automatically by the bank or payment provider. If the reversal does not appear, contact support with the order or transaction details shown on the payment page or bank alert. Do not send your full card number, CVV, OTP, UPI PIN, or banking password.

D. Digital course refunds

Digital course content can become available in the student account as soon as payment is confirmed. Except where required under applicable law, refunds may not be available after digital course content has been substantially accessed, consumed, or downloaded.

E. Wrong course purchase

If you purchased the wrong course and have not substantially accessed its content, contact support promptly. We will review the request and, where the content has not been substantially used, offer a reasonable correction, such as moving access to the intended course or refunding the order.

F. Technical failure

If G1 Physics is unable to provide the purchased course or service because of a verified technical problem that cannot be resolved within a reasonable time, we will provide an appropriate resolution or refund.

G. Refund method

Approved refunds are normally returned to the original payment method.

H. Processing time

Approved refunds are generally initiated within 5–7 business days, after which the customer's bank or payment provider may require additional time to credit the amount. We do not control that bank timeline.

I. Cancellation

For a one-time digital course purchase, cancellation after the course has been activated may not always be possible, because access can begin immediately. Requests are still reviewed under sections D, E, and F, and under any mandatory right you have in law. There is no recurring billing plan to cancel.

J. Contact

Email pradeep93513@gmail.com or call 7976736278. Please include your registered email or mobile number and the order or payment reference.

This policy does not limit any mandatory rights available under applicable law. Delivery of access is described in the Course Delivery Policy. Purchases are also subject to the Terms & Conditions.